Provide the best customer experience&Approach your sales target

Want to get the full benefit of manufacturing in China and the APAC region?

Manufacturing for global markets is no easy task. More and more businesses are running factories in China and the Asia Pacific region. And for many, it’s a continuing struggle to keep in touch.

Companies often use Enterprise Resource Planning (ERP) software, hosted in on-premise servers or in the cloud. But poor connectivity setup and infrastructure stop them from realising the full capabilities of these solutions. At the most basic level, time-outs and lack of bandwidth prevent their ERP software from connecting their teams properly.

Rather than managing orders placed in Europe efficiently through the ERP solution, they rely on untracked emails and phone calls to the manufacturing site. And when poor systems mean the ERP system isn’t regularly updated, the finance team and project managers who oversee invoices and costs don’t have full visibility or control of the process.

By using CMI services, you are able to improve on your existing collaboration tools to work more efficiently. You will increase first-time fix rates and improve the speed of getting to first-time resolution.